Return Policy

At Bowsers Pet Products, we take pride in the quality of our products and your satisfaction. If you need to return an item, please review the policy below to ensure a smooth experience.

Return Eligibility

• Timeframe: Returns must be requested within 30 days of the purchase date.

• Condition: Items must be in new, unused condition with all original tags attached.

• Exclusions: Personalized items, and sale or clearance products are not eligible for return.

• Point of Purchase: We can only accept returns for items purchased directly from Bowsers.com. If you purchased through a third-party retailer, please contact the original seller directly.

Exclusions: Custom, personalized, and sale items are not eligible for return. 

Return Process

1. Request a Return: Contact our customer service team within 30 days of your purchase to initiate a return. You will be issued a Return Authorization Number (RA#), which must be referenced on the return label or included in the package.

2. Shipping Your Return: You are responsible for return shipping using a reputable carrier with signature confirmation and tracking. Bowsers Pet Products is not liable for lost or damaged returns during transit.

3. Refund Processing:

   • Refunds will be issued to the original payment method used for the purchase.

   • Original shipping costs are non-refundable.

   • Refunds are processed within 7–10 business days of receiving the item and verifying its condition.

If you have any questions about your return, please contact our customer service team at petbeds@bowsers.com.

Thank you for choosing Bowsers Pet Products.